Legal · Refund policy
Refunds, in plain terms.
Most of what we sell is analysis, production and completed project work. Once an agreed deliverable is finished and handed over, that work is done. If a separately purchased third-party placement cannot be delivered, we refund that undelivered item. Here is how the current offer works.
Last updated July 2026
The principle
Confirmed scope errors are corrected. Completed work remains completed.
The value is in the thinking and production, and by the time an approved deliverable reaches you that work is finished. Every report and build is reviewed by a senior specialist before it ships. If you identify a confirmed factual or implementation error inside the agreed scope, we correct that part at no charge.
By product
Completed work is final. Undelivered work is handled by its agreed scope.
- Search Opportunity Snapshot and Full Market Map. Once the agreed analysis is delivered, it is not refundable. Point out a confirmed factual or calculation error and we redo that part at no charge.
- Search-led Website. The proposal defines approvals, milestones and ownership. Completed and approved work is not refundable; any cancellation or undelivered scope is handled under the accepted proposal.
- Catalogue Transformation. Completed catalogue modelling, design, migration, integration and launch milestones are not refundable. Cancellation and any prepaid undelivered scope follow the accepted proposal.
- Platform Migration. The migration is scoped and priced to the site. Completed milestones and delivered work are not refundable. Any cancellation or undelivered scope is handled under the accepted proposal.
- Growth Partnership. Completed periods, milestones and delivered work are not refundable. Notice, cancellation and any prepaid undelivered scope follow the accepted proposal.
- Content Terminal and Business Terminal pilots. Completed discovery, configuration, integration, testing and delivered operating periods are not refundable. Cancellation, access and prepaid undelivered scope follow the accepted proposal. Charges already incurred with third-party platforms are not refundable by us.
- Relevant Mentions & Links and third-party placements. Completed research, review, editorial preparation and coordination are not refundable. If a separately purchased placement cannot be delivered and no acceptable replacement is approved, we refund the undelivered placement fee; publisher decisions, timing, continued publication, Google visibility and ranking impact are not guaranteed.
If something is off
Tell us. If we confirm it, we make it right.
A factual error, a missing agreed piece, or something that does not match the accepted scope: email us. We check it and, if confirmed, fix or redo that part. Questions about cancellation or undelivered work are resolved against the proposal you accepted.